Terms & Conditions


DISCLAIMER: The information provided during a session is not meant to replace psychological, legal, medical or other professional advice or services. Clients should ultimately make their own decisions regardless of information provided during a session. All of Louis’ services, including his classes, are meant to help and empower clients on their spiritual journey. Louis Grassi shall not be held liable for any actions [or non-actions] taken by a client with respect to information presented during a session.

SCHEDULING POLICIES: ALL sessions will automatically take place virtually, via ZOOM, unless you specifically request a phone reading. Upon scheduling an appointment, Louis will be in contact with you via email to provide the link needed to access your session on ZOOM. If you need to cancel or reschedule, please email Louis as soon as possible. You must cancel the session at least 48 hours in advance in order to receive a refund or to reschedule your time. If you contact Louis within the 48-hour timeframe, you will not be eligible for a refund. However, you will be issued a 50% credit towards a new session.

Under no circumstances are refunds issued after services have been rendered.

ABSENCE: If you simply miss your scheduled reading with no notice or explanation, at that point you are forfeiting your time and no refunds will be issued. If you arrive 10 or more minutes late, the session is automatically called off and you will not be refunded. In the unlikely event that Louis must reschedule, he will be in contact with you via email. If this happens, Louis will offer you the choice of either rescheduling or opting for a refund.

BRINGING A GUEST: If you wish to have a guest sit in on the session, please email Louis’ office to discuss pricing. You must notify Louis at least 72 hours before the appointment. There is a limit of 3 extra sitters per session.

All guests must be accounted for, even if the person sits out of camera range. Everyone is subject to the same terms & conditions, as well.

RECORDINGS: If you request, Louis will record the session for you. The complementary service is only available for ZOOM readings. You do NOT have permission to share any recording(s) or content from Louis Grassi or to post the recording to social media, internet, or platform of any kind. You must have direct permission from Louis Grassi in order to share a recording. Louis is not to be held liable for any technology issues related to the recordings. The price of a session only covers the service itself.

GIFT READINGS: If the reading is a gift, please schedule the appointment under the recipient’s first and last name, along with an active email address and phone number. This is standard scheduling policy, so that the person can be contacted directly with the necessary information, including the ZOOM access link. If you have not done this, please email Louis@MediumLouis.com with the recipient’s information. You may also reach out if you would rather have your recipient choose a date & time. This is a very simple process! Terms & conditions apply to both the purchaser and the recipient.

Gift certificates are available by request!

PROMOTIONAL OFFERS: Only one promotional offer may be applied to a single service, unless stated otherwise. This policy pertains to gift certificates and referral credits, as well. A credit of any kind is not redeemable for cash.

REIKI: Louis Grassi does not diagnose conditions, perform medical treatments, prescribe substances, medications, or interfere with the treatment of a licensed medical care professional. Reiki is an effective treatment in addition to, not a substitute for, medical attention and medications provided by a licensed physician or licensed professional health care for any ailment. It is recommended that clients receiving reiki treatments also see a licensed physician for any ailments. Please consult with your medical provider first before booking a reiki session, to ensure this will align with your current plan of care.

PLEASE NOTE: When booking your reading, please use a VALID & ACTIVE email address. This is how Louis will be in contact with you, providing the access link and instructions for your appointment. You must use an email address that you check regularly.

The successful purchase of one of Louis Grassi’s offered services denotes complete acknowledgement and agreement of his terms & conditions.

©2023. Louis Grassi Born Spiritual Services LLC