Terms & Conditions

*All appointments with Medium Louis are booked through this safe & secure self-scheduling website. Rest assured that your personal & billing information is not, at any point, shared with anyone. (Even our office only ends up receiving your name and contact information!)

*Readings & sessions are offered through Louis Grassi DBA Born Spiritual Services.


*GIFT READINGS: If you would like to purchase a session as a gift, please reserve the session under the recipient’s first and last name, along with a valid & working email address and phone number. This is a standard scheduling policy, so that the person can be contacted directly with the necessary information, including the ZOOM link. If you have not done this, please email Louis@MediumLouis.com with the recipient’s information. If you would like to purchase a reading for someone else, but you would rather leave the scheduling up to the recipient, simply email Louis directly to make the arrangements!

If you purchase the reading for someone else, then the reading belongs to that person. All terms & conditions apply to both the person buying the session, and the person receiving it. Thank you for your cooperation!

DISCLAIMER: Any information, communication, and/or consultations with Medium Louis Grassi are for educational, spiritual and entertainment purposes only. Psychic, mediumship, animal, and/or Akashic Records readings shall never take the place of professional services including but not limited to: medical, legal, financial, business and/or psychological. All sales are considered final. As the readings require a great deal of energy, we do not give refunds. Please contact us with any questions or concerns. RECORDINGS: Audio/visual recordings are the property of Medium Louis Grassi. If he chooses to share access to the recording, it is for personal reference only. Louis does not guarantee access to recordings/replays. (You are not permitted to privately record your reading.) The price of a reading ONLY covers the session itself. We no longer allow downloads of recordings. Louis does not have the ability to record sessions that take place via phone. We strongly encourage you to take notes during your reading. Louis maintains strict ethical and moral standards in his work. Any and all information shared in a private reading is forever kept confidential. We ask that you respect Louis’ privacy in the same way that he will respect and maintain yours.

SCHEDULING POLICIES: ALL readings will automatically take place virtually, via ZOOM, unless you request a phone reading. Upon scheduling a session, Louis will be in contact with you via email to provide a Zoom link and any information you may need in order to prepare. It is YOUR responsibility to make sure you have working audio/visual capabilities prior to your reading. Since Louis works on a schedule, he cannot add extra time to sessions to “make up” for time lost due to technological issues. He will do his best to accommodate your needs, but he cannot promise a session longer than what has been planned. (To download the ZOOM app, please click here.) If you need to cancel or reschedule, please contact Louis through email as soon as possible. You must cancel the session at least 48 hours in advance in order to receive a refund or reschedule your time. If you contact Louis to cancel within the 48-hour timeframe, you will only be able to reschedule, at a 50% price reduction. You will not be eligible for a refund.

GROUP SESSIONS: All services are per person. If you would like to ADD someone else to your reading (up to a maximum of 3 people), please email Louis (Louis@MediumLouis.com). The fee is $60/person (you may pay at this link). Depending on the type of reading, generally, additional clients will end up receiving a short message from either a guide or a loved one in Spirit. All sessions are unique. PLEASE NOTE: The readings are highly energetic. It is for this reason that all clients must be accounted for, even if you are just there to support someone.

If you simply miss your scheduled reading, that session will be cancelled and no refunds will be given. The Zoom chat room will open approx. 15 minutes before the scheduled start time. Please arrive at least a few minutes early as Louis will start promptly. (Louis will turn his camera on when you’re scheduled to begin, so don’t worry, he’ll be right with you!) If you arrive 10 or more minutes late, the session is automatically cancelled and you will not be refunded. In the unlikely event that Louis must reschedule, he will be in contact with you via email. It is at Louis’ sole discretion if he decides to go over your scheduled amount of time. However, please be respectful (and mindful) of the time limit. Louis reserves the right to end any reading at any time if he deems that it would be in the client’s or his best interests to do so.

Louis Grassi is not liable for any actions or non-actions taken by you, the client, based on any information provided by him through any means. The successful purchase of one of Louis Grassi’s offered services denotes complete acknowledgement and agreement of his terms & conditions.

©2023. Louis Grassi Born Spiritual Services Ltd.